Privacy Policy

1. About Us

MVS Foods is a consumer-facing food brand owned and operated by:

Om Sri Venkateshwara Traders

Proprietor:

Mrs. Maheshwari Vasudevan

All orders, invoices, receipts, payment settlements, and financial transactions processed through www.mvsfoods.co.in are legally conducted by Om Sri Venkateshwara Traders on behalf of the MVS Foods brand.

2. Information We Collect

We collect only the information necessary to provide our products and services effectively.

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• PIN Code
• City and State
• Order History
• Account Credentials (encrypted password)
• Customer Preferences
• Payment Information

Payments are processed securely through trusted third-party payment gateways.

We do not store:

• Credit Card Numbers
• Debit Card Numbers
• CVV
• UPI PIN
• Internet Banking Credentials
• Payment Passwords

Payment processors may securely collect payment information solely for completing your transaction.

Customer Support Information

If you contact us, we may collect:

• Emails
• Telephone conversations (where permitted)
• WhatsApp messages
• Contact forms
• Product inquiries
• Complaint details
• Return or refund requests

3. Information Collected Automatically

When you browse our Website, certain technical information may be collected automatically.

This may include:

• IP Address
• Browser Type
• Operating System
• Device Type
• Screen Resolution
• Date and Time of Visit
• Referring Website
• Pages Visited
• Time Spent on Pages
• Clickstream Data

This information helps us improve Website performance and user experience.

4. Cookies

Our Website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

• Remember your preferences
• Keep you logged in
• Improve website performance
• Analyze visitor behaviour
• Enhance shopping experience

You may disable cookies through your browser settings. However, certain Website features may not function properly if cookies are disabled.

5. Analytics

We may use analytics tools such as Google Analytics or equivalent services to understand:

• Website traffic
• Popular products
• Visitor behaviour
• Website performance
• Marketing effectiveness

Analytics data is generally aggregated and does not directly identify individual users.

6. How We Use Your Information

We use your information only for legitimate business purposes, including:

• Processing orders
• Delivering products
• Customer support
• Order confirmations
• Payment verification
• Fraud prevention
• Product updates
• Website improvement
• Account management
• Sending invoices
• Refund processing
• Legal compliance
• Responding to customer inquiries

7. Marketing Communications

With your consent, we may send:

• New product announcements
• Promotional offers
• Festival discounts
• Newsletter updates
• Recipes
• Traditional food tips
• Order reminders

You may unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Contacting Customer Support
• Updating your communication preferences (if available)

8. Sharing of Information

We value your privacy.

We do not sell, rent, or trade your personal information.

Your information may be shared only when necessary with:

• Courier Partners
• Logistics Providers
• Payment Gateway Providers
• Technology Service Providers
• Cloud Hosting Providers
• Government Authorities where required by law
• Professional Advisors (legal, accounting, auditing) under confidentiality obligations

All such parties are expected to protect your information appropriately.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information from:

• Unauthorized access
• Disclosure
• Alteration
• Loss
• Misuse
• Destruction

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Maintain business records
• Comply with tax obligations
• Meet legal and regulatory requirements
• Resolve disputes

Information that is no longer required will be securely deleted or anonymized where reasonably practicable.

11. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your details
• Delete your account (where legally permissible)
• Withdraw consent for marketing communications
• Request clarification regarding our data practices

Certain information may need to be retained to comply with legal, accounting, or regulatory obligations.

12. Children's Privacy

Our Website is intended for adults.

Individuals under the age of 18 should use the Website only under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate authorization.

13. Third-Party Services

Our Website may integrate with third-party service providers including:

• Payment gateways
• Courier and shipping providers
• Analytics platforms
• Email communication providers
• SMS providers
• Cloud hosting services

These providers operate under their own privacy policies, and we encourage users to review those policies where applicable.

14. International Data Processing

Our primary operations are based in India.

If any trusted third-party service provider processes information outside India, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

15. Legal Compliance

We process personal information in accordance with applicable Indian laws, including, where applicable:

• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• Food Safety and Standards Act, 2006
• Goods and Services Tax (GST) laws
• Other applicable laws and regulations

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

The updated version will be published on this page with the revised "Last Updated" date.

Continued use of the Website after such changes constitutes acceptance of the revised Privacy Policy.

17. Contact Us

If you have any questions regarding this Privacy Policy or our data handling practices, please contact us using the details provided on our Contact Us page.

Legal Entity:

Om Sri Venkateshwara Traders

Brand:

MVS Foods

Website:

www.mvsfoods.co.in

For the latest contact information, customer support details, and grievance contact information, please refer to the Contact Us page on the Website.

18. Your Consent

By accessing or using www.mvsfoods.co.in, creating an account, placing an order, or otherwise interacting with our Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

You further acknowledge that MVS Foods is the consumer-facing brand operated by Om Sri Venkateshwara Traders, and that your personal information will be processed in accordance with this Privacy Policy and applicable laws.