TERMS & CONDITIONS

1. BRAND OWNERSHIP

MVS Foods is a premium food brand exclusively owned, operated, managed, and controlled by:

Om Sri Venkateshwara Traders

Proprietor:
Mrs. Maheshwari Vasudevan

MVS Foods is a trade name and brand identity under which Om Sri Venkateshwara Traders manufactures, markets, distributes, and sells traditional homemade food products throughout India.

Accordingly,

• All commercial activities conducted through www.mvsfoods.co.in are legally carried out by Om Sri Venkateshwara Traders.
• All invoices, GST invoices, receipts, payment acknowledgements, bank credits, payment gateway settlements, UPI collections, refunds, credit notes and financial transactions relating to MVS Foods shall legally belong to and be processed by Om Sri Venkateshwara Traders.
• Customers expressly acknowledge and agree that the merchant name displayed on payment gateways, UPI applications, bank statements, debit card statements, credit card statements, SMS notifications, GST invoices or receipts may appear as Om Sri Venkateshwara Traders instead of "MVS Foods."
• Such payments shall be deemed as payments validly received on behalf of the MVS Foods brand.
• No customer shall dispute or refuse payment solely because the legal merchant name displayed is Om Sri Venkateshwara Traders.
• MVS Foods shall remain the consumer-facing brand while Om Sri Venkateshwara Traders shall remain the sole legal contracting entity.

2. DEFINITIONS

For the purposes of these Terms:

Website
means www.mvsfoods.co.in including all webpages, subdomains, applications and services.

Company
means Om Sri Venkateshwara Traders.

Brand
means MVS Foods.

User
means any person browsing, accessing or using this Website.

Customer
means any User purchasing products through the Website.

Products
means all food products, spice powders, podis, pickles, thokkus, laddus, health mixes, appalams, vadams, masalas and any other products sold through the Website.

Order
means a request placed by a Customer for purchasing Products.

Services
means every feature, facility and service offered through the Website.

3. ACCEPTANCE OF TERMS

By using this Website, you confirm that:

• You have read these Terms.
• You understand these Terms.
• You agree to comply with these Terms.
• You are legally capable of entering into a binding contract under applicable Indian laws.

If you are accessing this Website on behalf of any business entity, organisation or company, you represent that you possess the authority to legally bind such entity to these Terms.

4. ELIGIBILITY

You must be at least 18 years of age to purchase Products through this Website.

If you are under the age of 18 years, you may access this Website only under the supervision of your parent or legal guardian.

The Company reserves the right to refuse service or cancel any order if it believes that the User is not legally eligible to enter into a contract.

5. MODIFICATION OF TERMS

The Company reserves the absolute right to modify, update, amend or replace these Terms at any time without prior notice.

The revised Terms become effective immediately upon publication on this Website.

Continued use of the Website after such modifications constitutes acceptance of the revised Terms.

6. WEBSITE SERVICES

The Website enables Customers to browse and purchase authentic homemade food products manufactured or marketed under the MVS Foods brand.

These include but are not limited to:

• Traditional South Indian Spice Powders
• Idli Podi
• Sambar Powders
• Rasam Powders
• Rice Mix Powders
• Health Mixes
• Millet Products
• Laddus
• Traditional Snacks
• Pickles
• Urgaai
• Thokku
• Appalam
• Vadams
• Ready-to-Cook Products
• Ready-to-Eat Products
• Seasonal Products

The Company may introduce, discontinue or modify any Product or Service without prior notice.

7. USER ACCOUNT

To access certain services, Users may be required to create an account.

You agree that all information submitted shall be:

• Accurate
• Complete
• Updated
• Truthful

You are solely responsible for maintaining the confidentiality of your account credentials.

Any activity performed using your account shall be deemed to have been performed by you.

The Company shall not be liable for any unauthorised use of your account resulting from your negligence.

8. CUSTOMER RESPONSIBILITIES

You agree that you shall:

• provide accurate delivery information
• provide a valid mobile number
• provide a valid email address
• accept deliveries at the provided address
• inspect Products immediately after delivery
• notify us promptly regarding damaged or incorrect Products
• comply with all applicable laws while using this Website

9. PRODUCTS

All Products sold through MVS Foods are prepared with utmost care using traditional recipes and quality ingredients.

Unless expressly mentioned otherwise,

Products may include:

• Homemade spice blends
• Traditional rice mixes
• Cold-pressed gingelly oil-based preparations
• Pickles
• Thokkus
• Masalas
• Laddus
• Natural ingredients
• Small batch production

Product availability may change without notice.

The Company reserves the right to discontinue any Product at any time.

10. PRODUCT INFORMATION

We strive to provide accurate descriptions of every Product.

However,

minor variations may occur in:

• colour
• texture
• aroma
• consistency
• ingredient appearance
• packaging
• labels
• design
• batch markings

Such variations naturally arise due to:

• handmade preparation
• seasonal ingredients
• agricultural variations
• lighting used during photography
• packaging improvements

and shall not be treated as defects.

11. PRODUCT IMAGES

Images displayed on the Website are intended solely for illustration purposes.

Actual Products may differ in:

• packaging
• colour
• bottle design
• pouch design
• label placement
• ingredient appearance
• garnish
• serving suggestions

The Company reserves the right to improve or redesign packaging without prior notice.

Unless specifically stated, serving bowls, spoons, vegetables, leaves, decorative items, backgrounds, props and accessories shown in photographs are not included with the Product.

12. FOOD SAFETY

Our Products are prepared using traditional methods.

Customers are advised to:

• read labels carefully
• review ingredient information
• verify allergen information
• follow storage instructions
• consume Products before expiry

Persons having allergies, dietary restrictions or medical conditions should consult their healthcare professional before consuming any Product.

The Company shall not be liable for allergic reactions arising from known food sensitivities.

13. PRICING

All prices displayed on the Website are in Indian Rupees (INR).

Prices are inclusive or exclusive of applicable taxes as indicated on the Website.

Shipping charges, handling charges or convenience fees, wherever applicable, shall be displayed during checkout before payment confirmation.

The Company reserves the right to revise prices at any time without prior notice.

In the event of a genuine pricing error, typographical mistake or technical malfunction resulting in an incorrect Product price, the Company reserves the right to cancel the order and issue a full refund, even after order confirmation.

14. ORDERS

Placing an order on the Website constitutes an offer by the Customer to purchase the selected Products.

An order shall be deemed accepted only when the Company dispatches the Products or otherwise confirms acceptance.

The Company reserves the right to refuse, limit, cancel, or reject any order at its sole discretion, including but not limited to cases involving pricing errors, suspected fraudulent activity, stock unavailability, payment verification issues, or operational constraints.

15. PAYMENT TERMS

All purchases made through www.mvsfoods.co.in require successful payment before order processing unless a Cash on Delivery (COD) option is expressly offered by the Company.

Payments may be accepted through one or more of the following methods:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• EMI (where applicable)
• Payment Gateway Services
• Cash on Delivery (selected locations only)

The Company reserves the right to add, modify or discontinue any payment option at any time without prior notice.

16. LEGAL PAYMENT ENTITY

The Customer expressly acknowledges and agrees that:

MVS Foods is a consumer-facing brand owned and operated by Om Sri Venkateshwara Traders.

Accordingly,

All payments made on www.mvsfoods.co.in shall legally be received by:

Om Sri Venkateshwara Traders

on behalf of the MVS Foods brand.

The Customer understands and accepts that any of the following may display the merchant name as Om Sri Venkateshwara Traders:

• Payment Gateway
• UPI Apps
• Google Pay
• PhonePe
• Paytm
• BHIM
• Bank Statements
• Debit Card Statements
• Credit Card Statements
• GST Invoices
• Tax Invoices
• Receipts
• SMS Notifications
• Email Confirmations

Such payments shall be deemed valid payments made towards purchases from MVS Foods.

No payment shall be disputed merely because the merchant name displayed is Om Sri Venkateshwara Traders.

17. PAYMENT AUTHORIZATION

By placing an order, you represent and warrant that:

• you are legally authorized to use the selected payment method;
• the payment information provided by you is true, accurate and complete;
• sufficient funds or credit are available to complete the transaction;
• you are solely responsible for all charges incurred through your payment method.

The Company reserves the right to verify payment information before processing any order.

18. PAYMENT SECURITY

The Company does not store or retain your:

• Credit Card Number
• Debit Card Number
• CVV
• PIN
• UPI PIN
• Internet Banking Password

All payment processing is handled through PCI-DSS compliant third-party payment gateway providers.

Although reasonable security measures are implemented, the Company shall not be liable for security breaches occurring within third-party banking or payment gateway systems.

19. PAYMENT FAILURE

If a payment fails due to:

• Banking issues
• Payment gateway downtime
• Network interruptions
• Incorrect credentials
• Transaction timeout
• Insufficient balance
• Bank decline

your order may not be confirmed.

If an amount has been debited without successful order confirmation, the amount will generally be reversed or refunded by the respective bank or payment gateway in accordance with their policies.

The Company shall reasonably assist Customers in resolving genuine payment issues.

20. ORDER CONFIRMATION

Receipt of an order confirmation email or SMS does not constitute acceptance of your order.

An order shall be deemed accepted only when:

• payment verification is completed,
• stock availability is confirmed,
• fraud screening is completed,
• and the order is approved for dispatch.

21. STOCK AVAILABILITY

All Products are subject to availability.

The Company does not guarantee continuous availability of any Product.

Products may become unavailable due to:

• limited production
• seasonal availability
• ingredient shortages
• quality control
• operational reasons

In such cases the Company may:

• cancel the order,
• partially fulfil the order,
• suggest a suitable replacement,
• issue a refund.

22. SHIPPING

The Company ships Products across serviceable locations within India.

Shipping availability depends upon:

• Delivery PIN Code
• Courier Partner Coverage
• Product Category
• Weather Conditions
• Government Restrictions
• Operational Feasibility

The Company reserves the right to refuse shipment to locations considered non-serviceable.

23. SHIPPING TIMELINES

Estimated dispatch timelines displayed on the Website are indicative only.

Actual dispatch may vary depending upon:

• Order Volume
• Festivals
• Public Holidays
• Weather
• Transport Disruptions
• Quality Inspection
• Natural Calamities
• Government Restrictions

Estimated delivery dates are not guaranteed delivery commitments.

24. DELIVERY

Delivery shall be made to the address provided during checkout.

Customers are responsible for ensuring:

• Correct Name
• Correct Mobile Number
• Complete Address
• Landmark
• PIN Code

The Company shall not be responsible for delays or failed deliveries arising from inaccurate information supplied by the Customer.

25. DELIVERY ATTEMPTS

Courier partners may attempt delivery multiple times according to their internal policies.

If delivery fails because:

• recipient unavailable,
• wrong address,
• unreachable phone,
• refusal to accept delivery,
• incomplete address,

the shipment may be returned to the Company.

Additional shipping charges may apply for re-dispatch.

26. INSPECTION UPON DELIVERY

Customers should inspect their package immediately upon delivery.

If the package appears:

• damaged,
• tampered,
• leaking,
• broken,
• opened,

Customers should:

• capture photographs immediately,
• retain original packaging,
• notify Customer Support within 24 hours of delivery.

Failure to report within this period may result in rejection of the claim.

27. RISK AND TITLE

Ownership and risk in the Products shall transfer to the Customer immediately upon successful delivery to the address specified during checkout.

The Company shall not be responsible for:

• theft,
• loss,
• mishandling,
• improper storage,
• deterioration,

occurring after delivery.

28. STORAGE OF PRODUCTS

Customers are responsible for storing Products according to the storage instructions mentioned on:

• Product Labels
• Packaging
• Website Product Pages

Failure to follow storage instructions may reduce freshness or shelf life.

The Company shall not be responsible for deterioration caused by improper storage after delivery.

29. CANCELLATION BY CUSTOMER

Customers may request cancellation only before the order has entered processing or dispatch.

Once:

• packing,
• processing,
• shipping,

or courier handover has commenced,

cancellation requests may not be accepted.

30. CANCELLATION BY COMPANY

The Company reserves the right to cancel any order without prior notice due to:

• stock unavailability,
• pricing errors,
• technical issues,
• fraud detection,
• payment verification failure,
• legal restrictions,
• force majeure,
• operational reasons,

or any other legitimate business reason.

Refunds, where applicable, shall be processed using the original payment method.

31. RETURN POLICY

Considering the nature of food products, Products once delivered are generally not eligible for return.

Returns may only be accepted where:

• Wrong Product Delivered
• Product Damaged During Transit
• Product Missing From Shipment
• Manufacturing Defect
• Expired Product Delivered

Claims must be raised within 24 hours of delivery.

32. REFUND POLICY

Refunds shall be processed only after verification by the Company.

Refunds may be approved where:

• Wrong Product Delivered
• Order Cancelled Before Dispatch
• Damaged Product Confirmed
• Non-delivery confirmed

Refunds shall normally be processed to the original payment method.

Processing time may vary depending upon banks and payment gateway providers.

33. NON-RETURNABLE PRODUCTS

Unless required under applicable law, the following are non-returnable:

• Opened Food Products
• Used Products
• Partially Consumed Products
• Products Without Original Packaging
• Products Damaged Due To Improper Storage
• Products Past Their Shelf Life After Delivery

34. NATURAL PRODUCT DISCLAIMER

MVS Foods manufactures traditional homemade food products using natural ingredients.

Accordingly:

• Colour may vary.
• Aroma may vary.
• Texture may vary.
• Spice intensity may vary.
• Oil separation may occur naturally.
• Moisture content may slightly differ.

These natural variations shall not be treated as manufacturing defects.

35. PACKAGING DISCLAIMER

The Company continuously improves its packaging.

Therefore,

packaging design,

labels,

caps,

bottles,

containers,

pouches,

stickers,

graphics,

and printing

may change without prior notice.

Such changes shall not affect Product quality and shall not constitute grounds for cancellation, replacement or refund.

USER GENERATED CONTENT

Users may voluntarily post reviews, ratings, comments, testimonials, suggestions, photographs, recipes, feedback or other content ("User Content") on the Website.

By submitting User Content, you confirm that:

• You are the owner of such content or have the necessary rights to publish it.
• The content is accurate to the best of your knowledge.
• The content does not infringe the rights of any third party.
• The content complies with applicable laws.

The Company reserves the unrestricted right to use, reproduce, edit, publish, translate, distribute, display and promote such User Content in connection with the operation, promotion and marketing of MVS Foods without payment of any royalty or compensation.

37. CUSTOMER REVIEWS

Customer reviews are intended to assist other customers.

Reviews must:

• Be honest and factual.
• Relate only to the purchased Product.
• Avoid offensive language.
• Avoid false allegations.
• Avoid defamatory statements.
• Avoid political or religious content.
• Avoid advertisements.
• Avoid spam.

The Company reserves the absolute right to remove any review at its sole discretion.

38. ACCEPTABLE USE

You agree to use this Website only for lawful purposes.

You shall not:

• misuse the Website;
• interfere with Website operations;
• attempt unauthorized access;
• use automated bots without permission;
• scrape Website content;
• overload Website servers;
• upload malicious software;
• impersonate another person;
• create fake accounts;
• commit fraud;
• violate any applicable law.

39. PROHIBITED ACTIVITIES

Users shall not:

• reproduce Website content without written permission;
• copy product descriptions;
• copy recipes;
• copy photographs;
• copy product images;
• reverse engineer Website software;
• interfere with Website security;
• introduce malware;
• attempt hacking;
• perform denial-of-service attacks;
• bypass authentication systems;
• collect customer information without authorization.

Violation of these provisions may result in immediate legal action.

40. WEBSITE AVAILABILITY

While every effort is made to ensure uninterrupted operation, the Company does not guarantee that the Website will always be:

• available,
• uninterrupted,
• secure,
• error-free,
• virus-free.

Maintenance, upgrades, server failures, internet disruptions or circumstances beyond our control may temporarily affect Website availability.

41. INTELLECTUAL PROPERTY

Unless otherwise stated, all intellectual property rights relating to the Website are owned by or licensed to Om Sri Venkateshwara Traders.

This includes but is not limited to:

• Website design
• Source code
• Layout
• User interface
• Product photographs
• Videos
• Logos
• Graphics
• Icons
• Product names
• Brand assets
• Marketing material
• Packaging artwork
• Labels
• Written content
• Recipes created by the Company
• Documentation

All rights are reserved.

42. TRADEMARKS

"MVS Foods" and associated logos, brand names, slogans, labels and visual identities are valuable intellectual property belonging to Om Sri Venkateshwara Traders or are used under lawful authorization.

No person may use any trademark appearing on this Website without prior written consent.

Nothing contained on this Website shall be interpreted as granting any licence or right to use any trademark.

43. COPYRIGHT

All Website content including:

• Text
• Graphics
• Product Images
• Product Descriptions
• Videos
• Artwork
• Catalogues
• Design Elements
• HTML
• CSS
• JavaScript
• Databases

is protected under applicable copyright laws.

Unauthorized copying, reproduction, distribution or commercial use is strictly prohibited.

44. THIRD-PARTY LINKS

The Website may contain links to third-party websites for customer convenience.

The Company:

• does not control such websites;
• does not endorse their content;
• is not responsible for their privacy practices;
• is not responsible for their services;
• is not responsible for transactions conducted on third-party websites.

Users access such websites entirely at their own risk.

45. PRIVACY

Your privacy is important to us.

Collection, storage, processing and use of personal information shall be governed by the Privacy Policy published on this Website.

By using the Website, you consent to such collection and processing.

46. COMMUNICATION

By creating an account or placing an order, you consent to receive communications through:

• Email
• SMS
• WhatsApp
• Telephone Calls
• Push Notifications
• Courier Updates

Such communications may relate to:

• Orders
• Deliveries
• Customer Support
• Security Alerts
• Payment Confirmation
• Promotional Offers
• Service Announcements

You may opt out of promotional communications where permitted by law.

47. PROMOTIONAL OFFERS

Discounts, coupons, promotional codes and offers:

• are subject to separate conditions;
• may be withdrawn at any time;
• cannot be combined unless expressly stated;
• have no cash value;
• may be cancelled in case of misuse.

The Company reserves the right to reject promotional benefits obtained through fraud or abuse.

48. SUSPENSION OF ACCOUNTS

The Company reserves the right to suspend or permanently terminate any User account without prior notice if it reasonably believes that the User has:

• violated these Terms;
• committed fraud;
• abused refund policies;
• provided false information;
• attempted unauthorized access;
• engaged in unlawful activity.

Termination shall not affect accrued legal rights of the Company.

49. PRODUCT AVAILABILITY

Products displayed on the Website may become unavailable at any time due to:

• seasonal production;
• ingredient shortages;
• quality standards;
• manufacturing decisions;
• regulatory requirements.

The Company is under no obligation to continue offering any Product.

50. FOOD QUALITY DISCLAIMER

Every effort is made to maintain high quality standards.

However, natural food products may vary in:

• colour;
• aroma;
• taste;
• texture;
• appearance;
• spice level;
• consistency.

Such natural variations do not indicate inferior quality.

51. ALLERGEN DISCLAIMER

Certain Products may contain or be processed in facilities handling ingredients including but not limited to:

• Sesame
• Groundnuts
• Tree Nuts
• Dairy
• Gluten
• Lentils
• Mustard
• Spices

Customers with allergies or food sensitivities are responsible for reviewing ingredient information before consumption.

52. NUTRITIONAL INFORMATION

Nutritional values displayed on the Website are approximate estimates unless otherwise specified.

Actual values may vary depending upon:

• agricultural conditions;
• seasonal ingredients;
• natural variations;
• batch preparation.

The information provided is intended for general informational purposes and should not be treated as medical or dietary advice.

53. MEDICAL DISCLAIMER

Information published on this Website regarding ingredients, traditional foods, nutritional values or general wellness is provided solely for informational purposes.

No statement on this Website should be interpreted as:

• medical advice;
• diagnosis;
• treatment;
• cure;
• prevention of disease.

Customers should consult qualified healthcare professionals before making dietary decisions based on medical conditions.

54. EXPORT RESTRICTIONS

Unless expressly stated, Products sold through the Website are intended for sale and delivery within India.

International shipping may be subject to:

• customs regulations;
• import restrictions;
• local food laws;
• additional duties and taxes.

Customers are responsible for complying with destination country regulations where international shipping is offered.

55. COMPLIANCE WITH LAW

Users agree to comply with all applicable laws while accessing or using the Website.

Nothing contained on this Website authorizes any activity prohibited by applicable law.

DISCLAIMER OF WARRANTIES

The Website, its services, and all Products made available through the Website are provided on an "As Is" and "As Available" basis, to the fullest extent permitted under applicable law.

While the Company makes every reasonable effort to maintain high standards of quality, accuracy, and customer service, the Company does not warrant or guarantee that:

• the Website will always be uninterrupted;
• the Website will always be available;
• the Website will always be secure;
• the Website will be free from errors;
• the Website will be free from viruses or malicious code;
• every Product will always be available;
• information published on the Website will always be complete or error-free.

To the maximum extent permitted by law, all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement are expressly disclaimed unless specifically required by applicable law.

57. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Om Sri Venkateshwara Traders, its proprietor, employees, representatives, agents, consultants, logistics partners and service providers shall not be liable for any:

• indirect loss;
• consequential loss;
• incidental damages;
• special damages;
• punitive damages;
• loss of revenue;
• loss of business;
• loss of profits;
• loss of goodwill;
• loss of opportunity;
• loss of reputation;
• loss of data;
• business interruption.

arising from:

• use of this Website;
• inability to use this Website;
• delay in delivery;
• courier delays;
• payment gateway failures;
• internet failures;
• software issues;
• third-party services;
• customer misuse of Products;
• improper storage after delivery;
• allergic reactions not caused by incorrect product labelling;
• force majeure events.

Where liability cannot be excluded by law, the Company's maximum aggregate liability shall not exceed the total amount actually paid by the Customer for the Product giving rise to the claim.

58. INDEMNIFICATION

You agree to defend, indemnify and hold harmless:

Om Sri Venkateshwara Traders

its proprietor,

employees,

consultants,

representatives,

agents,

technology providers,

payment gateway providers,

courier partners,

and affiliates,

from and against any claims, proceedings, damages, liabilities, penalties, costs, losses or legal expenses arising from:

• your breach of these Terms;
• misuse of the Website;
• fraudulent activities;
• violation of applicable law;
• infringement of intellectual property rights;
• violation of third-party rights;
• misuse of Products purchased through the Website.

This obligation shall survive termination of these Terms.

59. FORCE MAJEURE

The Company shall not be liable for any delay or failure in performance arising from events beyond its reasonable control including but not limited to:

• natural disasters;
• floods;
• earthquakes;
• cyclones;
• fires;
• epidemics;
• pandemics;
• war;
• terrorism;
• civil unrest;
• strikes;
• lockouts;
• governmental restrictions;
• court orders;
• transportation failures;
• power outages;
• internet failures;
• cyber attacks;
• supply chain disruptions;
• shortage of raw materials.

During such events, the Company shall be entitled to suspend, delay or cancel orders without liability.

60. REGULATORY COMPLIANCE

The Company endeavors to comply with all applicable Indian laws governing the operation of its Website and business, including, where applicable:

• Information Technology Act, 2000;
• Consumer Protection Act, 2019;
• Consumer Protection (E-Commerce) Rules, 2020;
• Legal Metrology Act and Rules;
• Food Safety and Standards Act, 2006;
• Food Safety and Standards Authority of India (FSSAI) regulations;
• Goods and Services Tax (GST) laws;
• and other applicable laws and regulations.

Nothing contained in these Terms shall limit any statutory rights available to consumers under applicable law.

61. TERMINATION

The Company reserves the right to suspend or terminate access to the Website immediately and without prior notice if a User:

• violates these Terms;
• engages in fraudulent activity;
• abuses promotional offers;
• interferes with Website operations;
• infringes intellectual property rights;
• engages in unlawful conduct.

Termination shall not affect accrued rights, obligations or liabilities.

62. SEVERABILITY

If any provision of these Terms is declared invalid, unlawful or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

63. WAIVER

Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision.

Any waiver shall be effective only if made in writing.

64. ASSIGNMENT

The Customer may not assign or transfer any rights or obligations arising under these Terms without prior written consent of the Company.

The Company may assign its rights and obligations to any successor, affiliate or lawful business entity without prior notice.

65. ENTIRE AGREEMENT

These Terms & Conditions, together with the Privacy Policy, Shipping Policy, Refund Policy and any other policies published on the Website, constitute the complete agreement between the Customer and Om Sri Venkateshwara Traders with respect to the use of www.mvsfoods.co.in.

They supersede all prior oral or written understandings relating to the Website.

66. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of India.

67. JURISDICTION

Any dispute arising out of or relating to these Terms, the Website, Products or Services shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the place where Om Sri Venkateshwara Traders carries on business, unless otherwise required by applicable law.

68. DISPUTE RESOLUTION

The Company encourages Customers to first contact Customer Support to resolve any dispute amicably.

If a dispute cannot be resolved through mutual discussions, either party may pursue remedies available under applicable law before the appropriate judicial or consumer forum.

69. NOTICES

Any legal notice intended for the Company shall be sent to the contact details published on the Website.

Notices sent electronically shall be deemed received upon successful transmission unless proven otherwise.

70. CUSTOMER SUPPORT

For assistance relating to:

• Orders
• Deliveries
• Refunds
• Returns
• Product Information
• Technical Issues
• General Queries

Customers may contact the support channels published on www.mvsfoods.co.in.

71. GRIEVANCE REDRESSAL

The Company is committed to providing prompt and fair resolution of customer grievances.

Customers may submit complaints relating to:

• Orders
• Payments
• Deliveries
• Website Usage
• Privacy
• Refunds
• Returns
• Product Quality
• Customer Service

through the official contact details provided on the Website.

The Company shall endeavor to acknowledge and address genuine complaints within a reasonable time.

72. CONTACT INFORMATION

Legal Entity:
Om Sri Venkateshwara Traders

Brand:
MVS Foods

Website:
www.mvsfoods.co.in

For updated contact details, including customer support email addresses, telephone numbers, business address and grievance contact information, please refer to the Contact Us page available on the Website.

73. FINAL ACKNOWLEDGEMENT

By accessing, browsing, registering, purchasing Products or otherwise using www.mvsfoods.co.in, you acknowledge that you have:

• read these Terms & Conditions;
• understood these Terms & Conditions;
• agreed to be legally bound by these Terms & Conditions;
• agreed to the Privacy Policy and other applicable policies published on the Website;
• acknowledged that MVS Foods is a brand owned and operated by Om Sri Venkateshwara Traders, a sole proprietorship owned by Mrs. Maheshwari Vasudevan;
• acknowledged that all payments, invoices, receipts, GST invoices, payment gateway settlements and financial transactions relating to purchases made on www.mvsfoods.co.in are legally processed and received by Om Sri Venkateshwara Traders on behalf of the MVS Foods brand.

Your continued use of the Website constitutes your unconditional acceptance of these Terms & Conditions.