SHIPPING POLICY

1. About MVS Foods

MVS Foods is a consumer-facing brand offering traditionally prepared homemade food products made using carefully selected ingredients and authentic recipes.

The MVS Foods brand is operated under Om Sri Venkateshwara Traders, a sole proprietorship owned by Mrs. Maheshwari Vasudevan.

Legal Business Name:

Om Sri Venkateshwara Traders

Business Structure:

Sole Proprietorship

Proprietor:

Mrs. Maheshwari Vasudevan

Although customers purchase products through the MVS Foods website and brand, all commercial and operational activities—including order processing, invoicing, payment collection, packaging, shipping, customer support, refunds, and statutory compliance—are carried out by Om Sri Venkateshwara Traders.

Accordingly, customers may see Om Sri Venkateshwara Traders as the merchant or legal business name on invoices, payment gateway records, bank statements, GST invoices, courier documents, or other official records relating to their purchase.

2. Serviceable Locations

We currently deliver to most serviceable locations across India.

Delivery availability depends on:

• Courier partner coverage
• Delivery PIN code
• Operational feasibility
• Government regulations
• Local restrictions

Certain remote or restricted areas may not be serviceable. We reserve the right to decline or cancel orders where delivery cannot reasonably be completed.

3. Order Processing

Orders are processed after successful payment confirmation, unless an alternative payment method offered by the Website permits otherwise.

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

Before dispatch, each order may undergo quality checks to help ensure that customers receive products in good condition.

During periods of high demand, festivals, promotional campaigns, or unforeseen operational circumstances, processing times may be longer.

4. Packaging Standards

We take reasonable care to package our products securely to preserve their quality during transit.

Packaging may vary depending on:

• Product type
• Quantity ordered
• Shipping destination
• Seasonal requirements
• Courier handling requirements

Minor variations in packaging materials do not affect product quality.

5. Dispatch of Orders

Once an order has been processed, it will be handed over to one of our logistics partners for delivery.

Where available, shipment confirmation and tracking information will be shared via:

• Email
• SMS
• WhatsApp
• Courier tracking portal

Tracking information is provided by third-party logistics providers and may not always update in real time.

6. Estimated Delivery Timelines

Estimated delivery times are:

• Metro Cities: 2–5 Business Days
• Tier II & Tier III Cities: 3–7 Business Days
• Remote Locations: 5–10 Business Days

These timelines are estimates only and should not be treated as guaranteed delivery commitments.

7. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

From time to time, we may offer:

• Free shipping
• Promotional shipping offers
• Minimum purchase free shipping

Such offers are subject to specific eligibility criteria and may be modified or withdrawn without prior notice.

8. Customer Responsibilities

To help ensure successful delivery, customers must provide accurate and complete information, including:

• Full Name
• Mobile Number
• Delivery Address
• Landmark (if applicable)
• City
• State
• PIN Code

We are not responsible for delays or failed deliveries resulting from inaccurate, incomplete, or outdated information provided by the customer.

9. Delivery Attempts

Our courier partners may make multiple delivery attempts according to their operational policies.

Delivery may fail if:

• The recipient is unavailable.
• The address is incorrect or incomplete.
• The contact number is unreachable.
• Access to the delivery location is restricted.
• Delivery is refused without a valid reason.

If an order is returned to us under these circumstances, additional shipping charges may apply before it can be dispatched again.

10. Delays Beyond Our Control

Despite our best efforts, deliveries may occasionally be delayed due to circumstances beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Transport disruptions
• Public holidays
• Government restrictions
• Civil unrest
• Labour strikes
• Courier operational delays
• Other force majeure events

Such delays do not automatically entitle customers to refunds, compensation, or cancellation.

11. Damaged or Tampered Deliveries

If the package appears damaged, opened, leaking, or tampered with at the time of delivery, customers should:

• Photograph the package before opening it.
• Retain all packaging materials.
• Contact our Customer Support within 24 hours of delivery.
• Share the order number and supporting photographs.

Claims will be reviewed in accordance with our Refund & Cancellation Policy.

12. Incorrect or Missing Items

If an order contains incorrect products, missing products, or an incomplete shipment, customers should notify us within 24 hours of delivery.

We will investigate the issue and take appropriate action where the claim is found to be valid.

13. Transfer of Risk

Responsibility for the Products transfers to the customer upon successful delivery to the address provided during checkout.

Customers are responsible for storing food products appropriately after delivery.

14. International Shipping

Unless otherwise stated, MVS Foods currently ships only within India.

If international shipping becomes available in the future, customers will be responsible for any applicable customs duties, import taxes, or local charges unless expressly stated otherwise.

15. Changes to this Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our business operations, logistics arrangements, or legal obligations.

The revised version will become effective when published on this Website.

16. Contact Us

For questions relating to shipping, dispatch, delivery, tracking, or logistics, please contact us through the details provided on our Contact Us page.

Brand: MVS Foods

Legal Business Name: Om Sri Venkateshwara Traders

Proprietor: Mrs. Maheshwari Vasudevan

Website: www.mvsfoods.co.in

17. Acceptance of this Policy

By placing an order through www.mvsfoods.co.in, you confirm that you have read, understood, and agreed to this Shipping Policy.

You further acknowledge that purchases are made through the MVS Foods brand and that all order fulfilment, packaging, invoicing, payment processing, shipping, customer support, and related commercial activities are performed by Om Sri Venkateshwara Traders, a sole proprietorship owned by Mrs. Maheshwari Vasudevan.